Effective May 2020 - version 2.1
Table of contents
The types of Personal Data that we may collect while you use the Esko Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Esko Sites.
You do not have to register for a service or program to receive much of the information available through Esko Sites. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Any difference in services as a result of your decision not to provide us with Personal Data is reasonably related to the value of such data.
Esko collects Personal Data that you provide on Esko Sites. You may do this when purchasing a product, to receive marketing products and information, contact Esko customer service, or respond to Esko questionnaires or surveys. Such data includes:
Bug reports and performance data: Esko may collect data on the performance of our products, services and website, and on features used. Based on such data, Esko is able to diagnose problems that occur when using our products and services. In addition, such data is useful for improving our products, services, website and for offering future solutions. Depending on the type of product or service and its settings, such data may include anonymous measurement data or may be processed in combination with your Esko-ID, IP address or access credentials used in combination with our products and services; Error-reports generated may further contain specific data such as the type or severity of the problem and details of the software or hardware that is involved;
Support Data: When you request Esko’s support for troubleshooting errors or problems associated with Your use of our products or services, Esko collects information about you and about your hardware, software, and other details that are relevant to the support incident. This concerns data such as contact or authentication information, information on the status of the device and the application at the time of the error and during the diagnosis, the content of files at the time of occurrence of an error and data on other software on your device, as well as system and registry data software installations and hardware configurations.
License Management routines: The services that Esko provides (Software As A Services) and the software that Esko licenses, include technical means necessary to allow you to use certain functionalities, or to limit your use of these products to the functionality that you licensed. As part of such mechanisms, certain data is collected and stored either locally (as part of local license management) or sent to Esko for remote processing, such as username and password (e.g. the access credentials you use in combination with software provided in a Software-As-A-Service model, your Esko-ID, computer name, platform, activation account, machine serial, IP address and other data of a similar nature).
You may contact Esko to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from Esko, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request. This information includes: contact information, username and password, etc.
When you use the Esko Sites, we also may collect certain usage and device information automatically as described below. Your IP address and non-identifying information about your use of Esko Sites may be collected automatically using tracking technologies, such as cookies. This information includes: IP Address, device and advertising identifiers, browser type, operating system, Internet service provider, pages you visit before and after using the Site, the date and time of your visit, information about the links you click and pages you view within the Site, and other standard server log information). Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features so they may not work if you reject cookies.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Esko Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Esko Sites and to customize content.
We also collect information about your use of Esko Sites through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on Esko Sites. Esko Sites utilize both Google Analytics and Adobe Analytics for tracking purposes.
We may share information about your use of Esko Sites with third parties for certain business purposes, including personalizing and delivering online marketing and advertising. We utilize Google Display Advertising (such as Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to Esko Sites, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.
Some of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize and serve ads across the Internet, based on a user's past visits to Esko Sites. We also may show you ads from some of our affiliated companies when you visit Esko Sites.
When we disclose data for business purposes as discussed above, we disclose the categories of data listed above in Types of Information We Collect.
You can opt out of Google Ads by visiting http://www.google.com/ads/preferences. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our Sites and deleting or disabling them will reduce the site’s functionality.
Some Esko Sites are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Esko Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the Esko Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the Esko Sites.
We may combine information about you from Esko Sites with information that you provide offline, for the purposes specified in this notice. Any Personal Data that we obtain offline from you or others will be processed in compliance with notice requirements and other applicable law.
We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the Esko Sites, generally improve our products and services and for other internal business purposes, including detecting security incidents, debugging to identify and repair errors that impair existing functionality, performing services on our behalf or that you request (such as serving online marketing and advertising), and fulfilling transactions. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you will be retained only for so long as reasonably necessary for the purposes set out above and in accordance with applicable laws.
If you choose to purchase a product or receive our services, we use the Personal Data that you provide through Esko Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also receive marketing information from Esko and related affiliates, such as offers regarding Esko related products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.
In order to discover new facts that could help Esko better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Esko analyzes the information that you have provided. For these purposes Esko does not use information that can directly identify you.
We may use the information that you provide and the information we collect automatically about your use of the Esko Sites to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
Consistent with applicable law, Esko must have a legal basis to process your Personal Data. The legal basis that applies in an instance will depend on which of the specific purposes described above Esko is processing your Personal Data:
We may share information about your use of Esko Sites for certain business purposes, as follows:
You may be provided with online advertisements of Esko products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Esko or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
We have relationships with suppliers and affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to Esko. We require these parties to use your Personal Data in accordance with applicable law and reasonable privacy protections, and we do not share Personal Data from countries that require consent, unless consent has been obtained in advance to sharing with related affiliates.
During the last 12 months:
You can find all related affiliates here.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co branded site, you will see both the Esko logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact Esko regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the designated government regulatory authority, as required of us by law.
In certain limited circumstances, Esko may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the Esko Sites. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
In the event Esko decides to reorganize or divest our business through sale, merger, or acquisition, Esko may share Personal Data about you with actual or prospective purchasers. We will require any actual or prospective purchasers to treat this Personal Data in a manner consistent with this policy.
Esko does not knowingly collect or use any Personal Data directly from children on Esko Sites (We define “children” as minors younger than 18). We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
You have the right to be informed about our data practices, as well as about entities with which we have shared your Personal Data and the possibility of denying consent and the consequences of such denial. You also have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. We will comply with any other rights you may have under applicable law in addition to those listed above.
Consistent with applicable law, you also may request access to information about the categories of Personal Data we collect, the sources from which we obtain that Personal Data, why we collected it, and with whom we share it.
To seek access to Personal Data about you, exercise any other rights, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact our Privacy Office by clicking on the “Contact Us” link on the Esko Site you are using, by using the Esko contact information on the Esko mobile application you are using, or by emailing us at firstname.lastname@example.org. You may also send a letter to the following address:
Raymonde de Larochelaan 13
Many countries have a data protection authority to ensure that data protection law is followed. For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your local authority.
In all communications to Esko, please include your email address, the Web site address, mobile application, and/or the specific Esko product to which you provided Personal Data (e.g., Esko.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
Once we receive your request, we may need to contact you to further verify relevant details. You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise your rights and choices on your behalf, please provide sufficient proof of assignment of authority.
Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of Personal Data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us at email@example.com.
In addition to the Privacy Choices listed above, in accordance with applicable law, California residents may also opt-out of the sale of their information by clicking the “Do Not Sell My Personal Information” link or by calling toll free (844) 842-6676. We will not discriminate against you for exercising your rights, and any difference in services as a result of your decision not to provide us with Personal Data is reasonably related to the value of such data.
Esko maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Esko Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Esko cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to Esko Sites, you must weigh both the benefits and the risks.
Esko may transmit Personal Data about you to related affiliates worldwide. These affiliates may in turn transmit Personal Data about you to other related affiliates. Some affiliates may be in countries that do not ensure an adequate level of data protection. Nevertheless, all of Esko’s related affiliates are required to treat Personal Data in a manner consistent with this policy. We only transfer your Personal Data internationally or to a third party when we are satisfied that adequate levels of protection are in place to protect the integrity and security of your Personal Data being processed, in compliance with applicable data protection laws. Where necessary, including for transfers to affiliates, we use Standard Contractual Clauses approved by the European Union to provide such protection. To obtain additional information regarding the safeguards we have in place for cross-border transfers of Personal Data, please contact us using the information provided in the “Your Privacy Choices” section.
We will carry out the following operations on your Personal Data with and without use of automated means: collection, recording, systematization, accumulation, storage, specification (update, modification), retrieval, use, transfer (provision, access), including cross-border transfers, depersonalization, deletion and destruction.
We share information about your use of Esko Site with third parties and transfer your information outside of Russia for certain business purposes. If you would like to get more information on these third parties and the countries to which we transfer your Personal Data, please contact us as described in the “Your Privacy Choices” section and we will provide you with the information on names, locations of those third parties as well as their roles in processing your Personal Data.
Esko implements necessary legal, organizational and technical measures to secure any Personal Data collected through the Esko Sites, including:
Effective May 2020 - version 2.1 (last updated on 27 July 2020).