FAQ: Software licenses

TRIALS

PURCHASES

PAYMENTS

SOFTWARE

OTHER QUESTIONS



TRIALS

I have installed a trial, how do I convert it to a perpetual license?
Buy your software license via the Esko Store. Activate the product key that you received via e-mail (you do not need to reinstall the software).
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PURCHASES

I have bought a software perpetual license, when will I be able to use the software?
If you pay via credit card, you will receive an e-mail with your software and your product keys shortly after your purchase, in normal circumstances within a couple of minutes.
If you pay via wire transfer, you will receive an e-mail with your software and your product keys when we have registered your payment. This may typically take a couple of business days after you executed your payment.
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Do I need to order my perpetual license from the computer I want to use it?
No, you can order the software perpetual license from any computer and use the software on another computer.
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PAYMENTS

Why should I add a structured message when paying via wire transfer?
We need a structured message in order to register your payment.
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I have received an e-mail that my payment was not successful, what should I do?
Depending on the reason your payment was not successful, you may provide new credit card details via the Esko Store or increase the credit limit on your current credit card.
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Does warranty apply to my software license?
Here you will find a link with all the Esko warranty conditions: http://www.esko.com/en/esko/termsandconditions/
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SOFTWARE

Does this mean the software is available in the cloud?
No, you still need to download the software and install it on your computer.
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Where can I find the latest version of the software?
The latest version of your software is always available on mysoftware.esko.com
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Am I forced to upgrade to the latest version?
No, upgrading is part of a maintenance contract. Please contact us on eskostore@esko.com
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Can I use software for which I have a perpetual license on the same computer as software with a subscription?
Yes, you can combine subscriptions and perpetual licenses on one computer
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Where can I verify the system requirements for the software I wish to purchase?
To make sure your software perpetual license works as expected, please check the system requirements.
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OTHER QUESTIONS

What if you have other questions?
If you have questions about the installation: go to the Esko Support Portal
If you have questions about the software: go to the documentation or to the Esko Support Portal
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