Business Process Management

Business process management (BPM) refers to the way that a company has set up their business-driving activities in a structured way. It’s the standard processes that define how they run their business. Hopefully, BPM is how companies enable their teams to complete tasks and projects in the most efficient and effective way possible.

Business processes should be able to develop and evolve with the company. As companies update their internal strategy to work differently, or are put in different situations by external factors, they need to figure out how to match up their business process management to the needs of the business.

Companies that have good BPM strategies in place have organized their processes in a way that allows them to digitize and, in some cases, automate their repeatable business tasks.

In the past, business processes were created and updated for the main purpose of cutting costs. But BPM is so powerful that it has evolved into a strategy for improving and efficiency and productivity in providing value to customers. This powers the ability to achieve a specific output, which usually amounts to getting a product, service, or message to consumers sooner and with the most possible value. In order to fit this new objective, BPM should be evaluated regularly and be flexible enough to evolve with the company.

The problem with BPM, especially enterprise BPM, is that it’s typically done for organizations in a siloed way. Processes are looked at in isolation for different departments, groups, or functions rather than holistically.

But it should be able to help business functions interact better with both internally and with suppliers and customers. This is why BPM should be done with a holistic view to understand how departments and teams can work together to provide the most value to customers.

What Companies Benefit from Business Process Management?

Any size company can benefit from business process management. For small companies, utilizing BPM helps not only to create efficient processes, but it also creates a base for understanding how internal updates need to be made as the company grows and responds to the demands of the market.

Enterprise business process management is critical for larger companies interested in constantly improving how they work internally and with their partners and customers. With standard processes in place, enterprise BPM helps improve collaboration to save time, save frustration, and create stronger collaboration among teams.

How to Use Business Process Management

Many companies need to start from the beginning or reengineer their business processes. For companies that don’t have a business process management strategy in place, they need to start by organizing their processes so that they can digitize, and maybe even automate their BPM.

There are 5 major steps these companies should take.

  1. Refocus company values on customer needs. This will help make sure that the company is focused on providing value to the customers, which in turn improves the business as a whole.
  2. Redesign core processes. Much of the time this will include information technology to enable improvements to efficiently move through processes in order to provide the most value to the customer without spending extra time or money internally.
  3. Reorganize business into cross-functional teams. When cross-functional teams have end-to-end responsibility for a process, they very quickly need to learn how to work together and all become stakeholders of the same outcome.
  4. Rethink basic organizational and people issues. Take a look at current issues and try to understand how these could be improved from an overall process level.
  5. Develop new BPM based on steps 1-4.

These steps should also involve exercises to dive into and document the current state, future state, gap, and roadmap to bridge it. This means that you should take the time to define current processes, what you want the processes to look like, and how you are going to get there.

There is also business process management software to help companies, large and small, get on track with their BPM. For example, WebCenter from Esko is a workflow solution that helps companies automate and route tasks through workflows that are created to meet the needs of the specific company.

The Benefits of BPM

Some major benefits to BPM are that it reduces costs and cycle times. Because the processes and teams are defined, information flows quicker and stronger, eliminating errors and rework typically caused by multiple handoffs. This means that products go to market quicker and with higher quality rates.

With BPM, there is clear ownership of processes to avoid confusion and stakeholders are connected to and responsible for their output, with measurable performance.

BPM provides a trackable source so that the same task isn’t being done by multiple people; and there is a clear space to understand where improvements can be made down the line.


Powerful BPM software.

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