New licensing system, frequently asked questions - Esko

Esko Licensing and Activation - Frequently Asked Questions

Esko is introducing a new license system across its entire software product range. This new license system will make your life easier in a number of ways:

  • No more dongles! The new license system is entirely based on activation rather than USB keys.
  • Using just one licensing system will reduce the risk of errors and license conflicts.
  • You can manage all your Esko licenses in a consistent way with the same toolset.
  • It allows us to offer you free 30 day trials on selected products.
  • For future updates and trials, you will have to migrate your license(s).

More information in following documents Activate/de-activate your licenses and Tips and tricks about Licensing.




Which products are using the new licensing system?
What is the Esko Account?
Why the free Esko Account?
I cannot find the Esko account mail to activate my EskoArwork account.
My EskoLink Account is not working with the trials.
What is software activation?
Does the new licensing system enable floating licenses?
Can I run DONGLE protected Esko software and the new, key protected software together?
Is there a time limit on my new license?
If I install a trial, do I need a product key?
Can I activate software offline?
How to upgrade DONGLE PROTECTED Esko Software?





Which products are using the new licensing system?

The products from Esko Software Suite 7, Release 6 on, use the new licensing system.





What is the Esko Account?

The Esko Account is your data account and the key to trialing and/or using Esko software. It will become more important in the future since it will also let you access other services.

Create a free EskoArwork Account here.





Why the free Esko Account?

This account will allow you to install other Esko software in the future.

Create a free EskoArwork Account here.





I cannot find the Esko account mail to activate my Esko account

Add Esko to your Contacts of your e-mail software: Please add "noreply@esko.com" to your email address book to avoid the possibility of your SPAM software filtering out mails from Esko. Go here for precise instructions.





My EskoLink account is not working with the trials

The EskoLink account is different from the Esko Account. EskoLink is Esko's extranet. We are working on bringing all accounts under one single login. For now, you'll need to create a free EskoArwork Account to be able to use the new licensing system.

You do NOT need an EskoLink account to use the new licensing system.





What is software Activation?

To be able to use Esko software, you need to 'activate' the software. The bases for activation is your Esko Account. You cannot run any software or start any trial without an Esko Account.

Create a free EskoArwork Account here.





Does the new licensing system enable floating licenses?

The new licensing system can be enabled for floating licenses. However, if you are replacing existing dongle-based licenses then the new licenses will be a like-for-like replacement. If you currently have node-locked licenses then you will receive node-locked Flexnet licenses. If you currently have a floating license manager then you will receive a Flexnet floating license manager license.





As a customer, can I run DONGLE protected Esko software and the new, "online licensing" software together?

Yes, you can. However, we ask to return you dongle as soon as possible. You still have some time in between the dongle return and the moment you will receive the 'final registration key'.

First check if the software you want to upgrade, already uses the new licensing system. If it has a dongle, it's not using the new licensing system.

For more information on what to do with your old dongles, go to the DONGLE RETURN page.





As a customer running DONGLE protected Esko software, is there a time limit on my current "dongle" license?

Not other than specified in your license. You do not have to do anything before you receive the new build of Esko Software Suite 7. All information will be on your Software Install DVD's.

Esko Software Suite 7 (Release 6) will only run on the new licensing system.

Follow this procedure to return your dongle(s).






If I install the trials, do I need a product key?

You never need a key for a trial. You only need to start your trial by creating an Esko Account. See the 3 steps procedure.






Can I activate my software OFFLINE?

If you do not have an internet connection and still want to activate or start your software, you need to follow another procedure.






How to upgrade DONGLE PROTECTED Esko Software?

To make the move towards dongle-free software, follow the procedure.