Gain efficiency with Esko Subscriptions

Single platform for central management of subscriptions

https://www.esko.com/en/myaccount

  • Assign your subscriptions to users around the globe
  • Upgrade, add additional subscriptions, and modify your billing details
  • Get help from Esko or your peers in the Esko Support Community
  • Adapt user roles with changing business needs

Multi-user Account

Connect your team, assign purchasers & users to match your org structure, and share payment methods.

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Account Management

Via MyAccount

  • Assign roles and permissions to your associates: who can view and assign licenses, or make purchases?
  • No need to involve Esko Support for mundane tasks (reset password, disable account, …)

“With Multi-Site access, I can control user accounts and assign subscriptions globally, all from my own Esko ID.”

Renewals & auto-renewals

Subscriptions are renewed automatically at the end of contract period, as long as you don't cancel. The contract period is 1 year for yearly subscriptions and 1 month for monthly subscriptions.

When a renewal is due:

  • Your credit card will be charged, if you had paid via credit card.
  • You will receive the next invoice, if you had paid via wire transfer. This option is only available for yearly contracts and the invoice is sent 1 month before contract end date.

Once the renewal payment is registered, your license will be valid for the new payment period (you do not need a new license). At the time of renewal, your computer needs to be online to make sure the software continues working.

Can I turn off auto-renewal?

As long as you want to use your subscription, it will be auto-renewed. You don't have to worry that you might forget to cancel, we will warn you upfront when a renewal is due (for yearly contracts).



Cancellation

You can cancel your subscription anytime during the contract period. But the subscription will stay active for the remaining contract period (that is till the end of month for monthly contracts and end of the year for yearly contracts) and you will not be refunded for the remaining period.

If you are not sure whether you can commit to a full year, you can sign up for a monthly plan.

Support & updates

All subscriptions include:

  • All updates (minor releases) and upgrades (major releases). You will be informed via email when a new release comes out and a download link will be provided.
  • Telephone and remote support (one hour response time).
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