Esko Academy Gent has recently obtained the Qfor Quality Label for training.
This Qfor label was awarded after a thorough quality evaluation of the Academy’s training offer and a screening of the overall customer satisfaction.
During the Qfor evaluation process a number of parameters were checked against 10 stringent criteria. The areas investigated included training preparation, the quality of the training itself, reporting and tools, trainer competence, price versus quality, etc.
In order to obtain the Qfor label, at least 4 out of 5 customers had to grade the training they took as very good or excellent. Moreover, all trainees had to be at least 80% satisfied or very satisfied with all training aspects under consideration.
This Qfor quality label for training reflects customer satisfaction and proves our professionalism. It is consequently of great value for Esko as a whole and can be a reference for potential new customers who are considering to engage our services.
Quotes from our customers, expressed during the Qfor evaluation process:
“The trainer takes time to explain all options in the software and addresses specific questions. It is really customized training. All runs smooth because the trainer knows our company and our way of working well.”
“The onsite training was very practical with a theoretical background and realistic jobs from our own production environment.“
“We received one-on-one training. This is very interesting since you learn a lot in a short period of time. The explanations are very clear, to the point and practical.”
“The training is fully adapted to our expectations, needs and questions.”
“The trainer is flexible and a product expert. He easily adjusts the training to our needs and excels in illustrating the theory with practical exercises and examples.”
“Classroom training is very convenient to us. We are taken away from our production environment and can focus fully on the training itself. The classrooms are fully equipped, lunch and refreshments are available.”
For more information on Qfor, visit www.qfor.org.